FAQs

Water Damage in Houston FAQ’s

The first thing you need to do when you have water damage is to find a water source and cut it off. If you need a plumber we can get one there in a hurry. The next thing you need to do is call us for emergency water mitigation. In most cases, we can be there in 90 minutes or less.

When we come to your property, we will work to get rid of the standing water and then use our specialized equipment to dry your property and help salvage your belongings. We use drying equipment and state-of-the-art air movers and dehumidifiers to get rid of the water and help prevent further problems.

After the damage has been mitigated, repairs may be necessary. We are a full-service contractor and can make any repairs for you, leaving your home in excellent condition when we leave. From drywall, flooring, cabinets, and even painting, we are here to help every step of the way.

It’s important to get your property dry as quickly as possible. Excess humidity and moisture provide an ideal environment for mold and mildew to grow. During the drying process we will monitor your property to make sure the drying process is working well and whether mold remediation is necessary. Our crews include IICRC certified mitigation experts who can successfully eliminate mold and help prevent it from growing back.

Excess moisture and water inside your home can lead to serious structural damage, damage your foundation or mold growth. The longer your property is affected by water and moisture, the greater the likelihood of secondary damage.

If you can do so safely, you should turn off the electricity to prevent electric shock. Avoid walking on wet carpets, tie up curtains, and use foil or plastic containers on the legs of furniture, or lift with blocks, to prevent wicking. Avoid coming into contact with flood waters, as they may contain bacteria, viruses, and other hazardous materials. Call us as soon as possible.

Mold FAQ’s

 

There more than 100,000 types of mold and most of them are not harmful to humans. Some individuals are more likely to experience symptoms than others. Adverse reactions include elevated risk of allergic reaction, bronchial infection and respiratory troubles. People with asthma are particularly sensitive to indoor air quality problems. Mold poses greater risk to people with weakened immune systems, children and the elderly.

Molds which are most dangerous to humans emit toxic gaseous substances known as Mycotoxins. In concentrated amounts they pose a serious health risk and should be professionally remediated.

Some of the most toxic types of mold are:

Stachybotrys
Aspergillus
Penicillium
Alternaria
Fusarium
Chaetornium

Whenever mold growth is present you should be concerned - as it is often accompanied by another problem, such as water damage caused by a leaking pipe or roof or improper HVAC units to control humidity. Mold should not grow inside buildings, and when it does, it should be handled by a professional with experience removing mold.

Many people believe that using a bleach-based cleaning solution will effectively remove mold, but this is not true and the mold growth will often return. Why? Mold relies on excessive moisture to grow, and unless that is addressed, it will return. Removing mold yourself can also result in mold spores being sent airborne where they can travel to other parts of your property.

If you suspect mold is growing in your property, contact a licensed mold assessment consultant listed on the Texas Department of State Health Services and State Licensing website to assist in locating the mold. Quickly addressing with proper testing will allow remediation to be completed as soon as possible. Once identified, our team can assist in repairing the moisture source causing the mold and recommend a plan of action to safely remove the mold from your property.

Fire FAQ’s

We provide comprehensive fire damage recovery services. This includes cleaning and removing soot and smoke damage, making structural repairs, and cleaning and protecting your personal belongings. Many fire damages are also accompanied with water losses due to firefighting efforts, and we can also provide water damage cleanup, drying, and restoration services.

After a fire, your property is left exposed and vulnerable to theft and additional damage. We will board up windows and doors, secure any openings, and ensure your home and possessions are protected from theft and looting. We provide 24/7 board-up services to ensure your property is protected after a fire and throughout the restoration process.

Our company will work closely with your insurance provider to ensure you get the settlement you need and repair work done as quickly as possible. We are experienced estimators and insurance restoration experts, and will work to get your claim processed quickly and ensure you get full value to restore your property to pre-loss condition.

You should always follow the direction of the fire department before entering your property after a fire. When you call us, we will be able to perform a comprehensive examination of your property to check for structural damage and health hazards.

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