If your home or office floods, more than likely you are not going to know what to do. Your first inclination might be to start removing any standing water but that can be an overwhelming task depending on how much standing water is there. When you experience any type of water damage to a property, the very first thing you should do is call a water damage restoration company like Total Restoration in Texas. But, we want to make sure you know what kind of questions to ask a restoration company so that you can feel comfortable with the type of workers coming into your home to restore it safely and quickly.
Qualifications are a big deal when you retain a water damage restoration company to repair your home or business. Without the right certifications, education, and experience, the restoration team may not know the industry best practices to make sure they are restoring your property correctly. If your home or business is not restored in the right way, you will experience future problems with structural damage and mold. Be sure you ask about the company’s qualifications, certifications, and training of the employees.
Don’t just rely on the word of the company regarding the work that they do and their integrity. Ask them for past client references and testimonials. Look up Google Reviews and Yelp Reviews. There are even reviews on Facebook. When people are helped correctly, they want to praise the company online. Same goes for clients that are disappointed, frustrated, and feel like they were not taken care of well.
Find out what steps the restoration company takes to start the process. Ask them to be very detailed so that you know that they know what they are doing. They do this for a living and should be able to give very detailed information about the process, how long it takes, and what kind of problems could happen along the way. Ask them how involved you get to be in the process and if they communicate the progress or delays in the restoration process. Make sure you let them know that you want to know what is going on, why things are happening, and if problems arise that set the project back.
After The Fact
Find our from your restoration company how involved they are once the job is done. Do they clean up and remove any leftover debris or garbage from the restoration process? Will they quickly come back to fix a problem if you find something after the project is done? Are they easy to get ahold of and will you have a main contact person so that you don’t have to get passed around to many different people?
Working through a water disaster is not a fun job for a home or business owner. But it can be easier if you are upfront with your expectations and hopes so that your restoration company understands what they need to do to make sure you feel safe and comfortable through the entire process. In Houston, you can rely on the team at Total Restoration to answer all of your questions and make sure you are fully informed.